Hi, I'm Dang Ngoc Lien Chi.
A
With over five years of experience working in e-commerce, I have had the opportunity to manage various e-commerce platforms, ensuring smooth operations and strategic growth...
About
I graduated with a major in accounting from Van Lang University. I work in e-commerce. My role has involved analyzing business performance, developing effective strategies, and refining product offerings to remain competitive. I have the skills needed to use data for decision-making, optimize processes, and achieve outstanding results. My hands-on experience in managing live support and pricing strategies has equipped me to navigate the complexities of the digital marketplace effectively.
- E-commerce Platforms: Shopee, Lazada, Tiki, TikTok, Sendo, Adayroi, Lotte,.v.v..
- Design & Editing Tools: Adobe Photoshop, Canva, Camtasia
- Website: Operate, Html, Edit, Wordpress
- Facebook: Content, Post
- Data Analysis: Proficiency in Microsoft Office, Google Sheet
Looking for an opportunity to work in a challenging position combining my skills in E-commerce, where I can leverage my extensive experience in E-commerce to manage online platforms, optimize website operations, and drive revenue growth. I also want to have a stable job.
Experience
- Manage and operate stores on Shopee, Lazada, Tiki, etc., optimizing product display, processing orders, and handling customer service.
- Develop business plans, execute promotional campaigns, and optimize revenue.
- Monitor, analyze, and update market trends; propose growth strategies, flexible pricing strategies, and competitor analysis to maintain a competitive position on e-commerce platforms.
- Operate the website: update products, manage pricing, implement marketing strategies, and oversee related activities.
- Support B2B: Provide project quotations, assist corporate clients, and handle order-related issues.
- Manage and support the e-commerce operations team, ensuring efficiency and business objectives are met.
- Collaborate with e-commerce Key Account Managers to implement and optimize promotional programs for the store.
- Track financial transactions, coordinate with accounting for order reconciliation, and prepare periodic revenue and profit reports.
Assistant Category Manager (Support 2-7/2023)
- Category Development: Supported product strategies specifically for SONY and LG TVs, aligning with market trends and customer preferences.
- Revenue Management: Managed category revenue.
- Inventory Control: Handled warranties and stock management
- Sales Coordination: Coordinated sales and promotions.
How Can I Contribute to the Business?
📈 Sustainable Revenue Growth
Analyze data and optimize business strategies to ensure long-term growth.
💰 Reduced Marketing Costs While Maintaining Effectiveness
Expert in budget optimization to achieve the highest revenue with minimal costs.
📊 Improved Profit Margins
Not just focusing on revenue but also optimizing pricing and operational costs to maximize profits.
🛒 Building an Efficient Sales System
Experience managing multiple platforms to help businesses reach the right customers and expand market share.
⚡ Quick Adaptation to Market Changes
Always prepared with contingency plans and strategic adjustments to respond promptly to market fluctuations.
- Managed online sales and customer service.
- Support for purchasing both domestically and internationally.
- Assist in sending quotes to customers.
- Administered and updated product listings on the company’s website and e-commerce platforms (Tiki, Lazada, Shopee, Sendo).
- Assisted with order processing, inventory management, and coordination of shipments.
- Handled customer inquiries and provided support through various online channels.
- Coordinated with the marketing team to implement promotional campaigns and boost online presence.
- Sales & Customer Care: Implemented sales activities and provided customer care for store staff and customers.
- Supported sales staff, organized store displays, and advised customers during peak hours.
- Time Management: Handled timekeeping and scheduled work hours for store staff.
- Merchandise Coordination: Assisted with ordering, managing, and coordinating merchandise, and contacted suppliers for necessary returns.
- Store Operations: Collaborated with the Store Manager to manage revenue, customer service, and issues related to VSATTP, ensuring efficient store operations and high-quality customer service.
- Training Participation: Participated in company training courses aimed at enhancing customer service and sales skills.
- Received documents from relevant departments and processed payments to suppliers, salary disbursement, employee advances, and other payment-related transactions.
- Created and organized receipts and payments.
- Generated daily, weekly, and monthly reports for superiors.
- Provided support to other departments when necessary.
- Received documents from the purchasing department (invoices, contracts, acceptance records, etc.), checked and reconciled information on MISA regarding goods receipt, purchased products, and services.
- Checked and organized documents for goods receipt and delivery.
- Checked and reconciled outstanding debts for payment periods and transferred documents to the payment approval department.
- Booked expense transactions for products and services.
Accounts Receivable
Fields
E-commerce, B2B Sales, B2C Sales
- Specializing in electronic devices, cooling products, and household appliances.
- Brand : DIEN MAY PHU SI
- Retail and Wholesale with over 2,000 SKUs
Admin, E-commerce, B2C Sales
- Security equipment and solutions for individuals, offices, hotels, and apartments.
Management, Operations, Convenience Stores
- FCMG - Retail - Services
Accounting
- Field: Steel structure services
Skills
Tools I Use
Office
HTML
Canva
Photoshop
Proshow Producer
Camtasia